FAQ

Care Instructions

How to care for your Lack of Color fedora:

– Spot clean with damp cloth
– Brush lightly with lint brush
– For a softer fedora, steam for 30 – 60 seconds

Please avoid pro-longed periods of sun exposure to your hat to avoid colour fade to wool.

FAQ

How do I place an order?

To place an order, head to our ‘SHOP’ tab on the left hand side of your browser. Then click the item you wish to purchase. This will open a new window and you will able to select your size (please refer to ‘SIZING’ tab to ensure you order the correct size). Click the ‘Add to Cart’ option. On the top right hand side of your webpage a small box should pop up, displaying your carts contents. You can then click ‘Proceed to Checkout’ (if you have finished your order). From there, the webstore will ask for all relevant details which will need to be filled out in order to make an account and check out.

How do I make payment?

Lack of Color accepts payment via credit card, direct bank transfer and PayPal.

Payment can be made via direct bank transfer. Please note if making payment via direct bank transfer, this make take 2-3 business days to clear into our account. Items will not be shipped until we receive full payment into our account. If you wish to receive your item faster, it is best to email us a screenshot of payment to info@lackofcolor.com.au so that our team can start your order and dispatch it as quickly as possible.

How do I make an account?

To make account you must first put the items in your cart that you wish to purchase by following the above steps. Once this is completed and you proceed to checkout, you will be given the opportunity to create your account. You must create an account to place an order. By making an account you can access previous orders at any time. You can also access your tracking number once your order has been shipped so that you can track its journey.

How do I make sure I order the right size hat for me?

Please make sure you order the right sized fedora for YOU. Lack of Color does not offer returns for incorrect sizing and we strongly recommend that each customer measure their head before purchasing to ensure they are purchasing the correct sized hat. Just like shoe and clothing sizes, everyone has a unique size and shaped head and we offer a range of sizes to accommodate this. To correctly measure your head, click our ‘SIZING’ tab on the left side of our home page where there are additional instructions. Alternatively, you can click the following link directly –

My hat doesn’t quite fit the way I’d like it to, what do I do?

If you receive your beautiful new Lack of Color hat and it doesn’t quite fit the way you would like it to, please do not hesitate to email our customer care team at info@lackofcolor.com.au. A suggestion for customers whose hats are a little too big is to order a hat filler directly from our site on the ‘SHOP’ page. Our hat fillers reduce the size of your hat by 1-2.5 cms and are perfect when you need a firmer fitting hat. All return postage costs are to be covered by the customer. 

How long does domestic (Australian) postage take?

We use the express service with StarTrack on all Australian orders and this is the postage and handling cost that is charged at the time of checkout. Please allow up to 1-3 days handling time for your order. Orders are usually dispatched the next day after your order is received depending on the volume of orders we may experience at the current time.

Once your order has been dispatched, you will automatically be emailed a tracking number via the StarTrack Track & Trace service. You will also receive a completed email from Lack of Color. If you have not received your StarTrack tracking email, please check your ‘junk’ folder. If it is not in ‘junk’, please email our friendly customer care team to assist with your enquiry (info@lackofcolor.com.au) All tracking numbers can be tracked via the following StarTrack link https://www.startrack.com.au/

How long does international postage take?

For international orders we use the International E-Parcel service that is offered with Australia Post.

We offer two postage options when checking out.

Lack of Color offers a Regular 7-14 Business Day service to all international countries.

This option for international orders to most countries usually takes around 7-14 business days from dispatch date. Due to customs and other factors outside of our control, orders may take longer to arrive. Lack of Color will not be held responsible for any delays that may occur. 

Lack of Color also offers an Express 3-6 Business Day service to all international countries at varied rates. Rates vary per Zones (set by Australia Post).

For a full list of Zones please click the following link:

http://auspost.com.au/media/documents/International-zones.pdf

Prices for the international shipping options, for each Country can be calculated at check-out before payment is made to give you an indication of the cost. To do this, click the ‘Calculate Shipping’ button under your cart total at the check-out page. A list of countries will display. Select your destination country and click ‘Update Totals’ for your shipping cost. 

This express option for international orders to most countries usually takes around 3-6 business days from dispatch date. Due to customs and other factors outside of our control, orders may take longer to arrive. Lack of Color will not be held responsible for any delays that may occur. 

Unfortunately, Lack of Color cannot be held responsible for any possible duties and taxes that may be applied by customers in the country where the delivery is made. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

Does Lack of Color deliver to PO BOX addresses within Australia?

No, we cannot deliver to PO BOX addresses.

Does Lack of Color deliver to PO BOX addresses Internationally?

Yes, we can deliver to PO BOX addresses internationally (countries outside Australia).

What should I do if there is something wrong with my order?

If you have received the wrong item, or if something is missing from your order, we are sorry! Please email us straight away at info@lackofcolor.com.au and someone from our customer care team will help resolve the problem for you as quickly as possible.

How do I make my hat stiffer?

If you have purchased a Montana style hat and wish to make it stiffer, it is suggested that you use steam. The steam used can be from a garment steamer (preferable) or an iron (using the steaming function). To make your Montana hat re-gain its stiffness, simply steam the under-brim of your hat and let it lay on a flat surface overnight or until dry. You can then also steam the top side of the brim and let is sit flat for a further period of time.

The felt that the hat is made from has been treated with a stiffening agent and once this agent is reactivated by the steaming process, the hat will often regain its original state and shape.

If you are having difficulties or have any questions regarding this, please email our customer care team at info@lackofcolor.com.au

How do I make my hat floppier?

If you have purchased a Montana style hat and wish to make it floppier it is suggested that you use steam. The steam used can be from a garment steamer (preferable) or an iron (using the steaming function). To make your Montana hat floppier, you will need to steam the brim of your hat on both sides. You will then need to work the hat with your hands and mold it into your desired shape. Once the hat has been steamed it is suggested you hang it by only the crown (the brim should not be in contact with any surface). This will allow your hat to dry from the steam into the desired shape. The hat may need to be re-worked a couple of times once dry from steaming each time to achieve your preferred shape.

The felt that the hat is made from has been treated with a stiffening agent to help it hold its form. Once this agent is reactivated by the steaming process, the hat can be encouraged to form a new shape. To restore it to its original shape, refer to the FAQ “How do I make my hat stiffer?”

If you are having difficulties or have any questions regarding this, please email our customer care team at info@lackofcolor.com.au

Does Lack of Color re-stock items if they are currently out of stock?

All Lack of Color hats are limited edition, as we believe our hats are as unique as our customers and we wouldn’t want to saturate the market and take away from the distinctive feel your Lack of Color hat possesses. We do re-stock some styles and try to do so within 2-4 weeks of becoming unavailable. We also often offer a pre-order option through the site if the demand is quite high. If you have any questions about the re-stocking of items that appear to be out of stock on the webstore, please send us an email at info@lackofcolor.com.au and we can let you know whether or not the item is discontinued or if it will be re-stocked in multiple sizes as well as an approximate time frame of the re-stocking date.

Do you have a shop?

Lack of Color is an online fashion retailer. This means that you can shop with us 24 hours a day from all over the world. We have a minimal amount of stockists that carry selected Lack of Color styles in their boutiques. All stockists can be seen in the ‘STOCKISTS’ tab on our home page.

How do I return an item?

For all details on return enquiries, please head over to our ‘RETURNS’ tab.